Shipping policy

Updated Date: July 04, 2026

Welcome to George Smith & Sons. We are committed to providing transparent, reliable, and timely delivery for all orders placed through our website.

1. Shipping Coverage

We currently ship only within the United Kingdom.

We do not offer international shipping at this time.

2. Order Processing Time

All orders are carefully processed before dispatch.

  • Processing time: 1–2 days (Monday to Wednesday and Friday to Saturday)
  • Orders placed after 3:00 PM (GMT / London Time) are processed on the next business day

3. Delivery Time

Once your order has been dispatched, delivery time is:

  • 3–7 business days (Monday to Friday)

Delivery times may vary due to:

  • Peak seasonal demand
  • Courier delays
  • Weather disruptions
  • Bank holidays

4. Shipping Costs

We offer clear and simple pricing:

  • ✅ Free Standard Shipping on all orders within the UK
  • No hidden charges or additional delivery fees

5. Courier Partners

We work with trusted delivery partners to ensure safe and timely delivery, including:

  • Royal Mail
  • DHL
  • UPS
  • FedEx

Courier selection depends on package size, destination, and availability.

6. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • A tracking number (if available)

You can use this tracking number to monitor your delivery status via the courier’s website.

7. Delivery Address Accuracy

Customers are responsible for providing accurate delivery information at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Failed delivery attempts due to address errors
  • Additional charges caused by address corrections after dispatch

If you notice an error, please contact us immediately.

8. Lost, Delayed, or Damaged Orders

If your order is:

  • Delayed beyond expected delivery time
  • Lost in transit
  • Arrives damaged

Please contact us immediately:

📧 info@georgesmithandsons.com
📞 +44 1507 603108

We will coordinate with the courier to resolve the issue as quickly as possible.

9. Order Changes & Cancellation

  • Orders can only be modified or cancelled within 24 hours of purchase
  • After 24 hours or once processing begins, changes may not be possible
  • Once an order has shipped, it cannot be cancelled

To request changes, contact us immediately.

10. Contact Information

Store Name: George Smith & Sons
Store Address: 112 Eastgate, Louth LN11 9AA, United Kingdom.
Phone: +44 1507 603108
Email: info@georgesmithandsons.com
Opening Hours:
Monday to Wednesday: 9AM – 4PM
Thursday: Closed
Friday to Saturday: 9AM – 4PM
Sunday: Closed
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within 24 hours.