Refund policy

At George Smith & Sons, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • Items must be unused and in original condition
  • Products must be returned in original packaging
  • Proof of purchase or order confirmation is required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged items caused by customer misuse
  • Clearance or final sale products
  • Customized or special-order items
  • Gift cards (if applicable)

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Original shipping charges (if any) are non-refundable

Restocking Fee

✅ No restocking fee is charged

Refund Process

Once your returned item is received and inspected:

  • You will be notified regarding approval or rejection of the refund
  • Approved refunds are processed to the original payment method within 10 business days

Please note that processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • An incorrect order

Please contact us within 48 hours of delivery with photos and order details so we can assist you quickly.

Exchanges

We currently do not guarantee direct exchanges. If you would like a different item, we recommend returning the original product and placing a new order.

European Union 14 day cooling off period

If your order is shipped to a country within the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To be eligible for a return, the item must be unused, unworn, with tags attached, and in its original packaging. Proof of purchase or receipt is also required.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact:

Store Name: George Smith & Sons
Store Address: 112 Eastgate, Louth LN11 9AA, United Kingdom.
Phone: +44 1507 603108
Email: info@georgesmithandsons.com
Opening Hours:
Monday to Wednesday: 9AM – 4PM
Thursday: Closed
Friday to Saturday: 9AM – 4PM
Sunday: Closed
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within 24 hours.