FAQ
What is George Smith & Sons?
George Smith & Sons is a furniture and home furnishings store offering a range of sofas, chairs, bedroom furniture, tables, and home décor designed for modern and traditional interiors.
Where are you located?
Our store is located at:
George Smith & Sons
112 Eastgate, Louth LN11 9AA, United Kingdom
How can I contact customer support?
You can contact us using the details below:
📞 Phone: +44 1507 603108
📧 Email: info@georgesmithandsons.com
We typically respond within 24 hours during business days.
What are your business hours?
- Monday – Wednesday: 9:00 AM – 4:00 PM
- Thursday: Closed
- Friday – Saturday: 9:00 AM – 4:00 PM
- Sunday: Closed
Time Zone: GMT+00:00 (London)
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
All payments are processed securely using encrypted payment gateways.
Is my payment information secure?
Yes. All transactions are protected using SSL encryption and secure PCI-DSS compliant payment systems. We do not store your payment information.
When will my order be processed?
Orders are usually processed within 1–2 business days after payment confirmation.
What is the order cut-off time?
Our daily order cut-off time is:
🕒 3:00 PM (GMT+00:00 London Time)
Orders placed after this time may be processed the next business day.
Do you offer free shipping?
Yes. We currently offer free shipping on all orders within our shipping area.
Where do you ship?
We currently ship to addresses within the United Kingdom.
How long does delivery take?
Estimated delivery time is typically:
🚚 2–5 business days (Monday to Friday) after dispatch
Delivery times may vary during busy periods or due to courier delays.
Which courier services do you use?
We may use trusted courier partners including:
- DHL
- UPS
- FedEx
- USPS
- Royal Mail
The courier selected depends on the destination and order size.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with tracking details where available.
What is your return policy?
We accept returns within 30 days of delivery for eligible items in original condition and packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Do you charge a restocking fee?
No. We do not charge restocking fees.
How long do refunds take?
Approved refunds are processed within 10 business days to the original payment method.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will assist you as quickly as possible.
Are your furniture items assembled?
Assembly requirements vary by product. Please check the product description for assembly details.
Are colors exactly the same as shown online?
We try to display product colors as accurately as possible. However, slight variations may occur due to monitor settings and lighting conditions.
Are all products in stock?
Product availability may change without notice. If an item becomes unavailable after ordering, we will contact you promptly.
How can I request help with an order?
For order assistance, please contact our support team:
Store Name: George Smith & Sons
Store Address: 112 Eastgate, Louth LN11 9AA, United Kingdom.
Phone: +44 1507 603108
Email: info@georgesmithandsons.com
Opening Hours:
Monday - Wednesday: 9AM – 4PM
Thursday: Closed
Friday - Saturday: 9AM – 4PM
Sunday: Closed
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within 24 hours.